Refund policy

THE BLUE HOUND — WHOLESALE TERMS

Wholesale return & claims policy

Applicable to all wholesale accounts

All sales are final

All wholesale orders are final sale. We do not accept returns or issue refunds on the basis of change of mind, slow sell-through, or ordering error. We encourage retailers to order thoughtfully — we're always happy to advise on assortment before you place an order.

Damaged or defective pieces on arrival

We stand behind our work. If a piece arrives damaged or with a manufacturing defect, please contact us within 5 business days of receiving your order. Claims submitted after this window cannot be accepted.

To open a claim, send us the following:

  • Your order number
  • Clear photos of the piece and the defect
  • A brief description of the issue

Approved claims will be resolved by replacement or store credit at our discretion. We do not issue cash refunds on wholesale orders.

Handmade variation

As every piece is hand-finished in Amsterdam, there will be slight variation between pieces and product photography — particularly in oxidising, texturing, and patina. On diamond pieces, no two stones are identical. These variations are inherent to the work and are not considered defects. By placing a wholesale order you acknowledge and accept this.

Repairs

If a piece sold through your store requires a repair, please contact us. We handle repairs on a case-by-case basis and will advise on cost and logistics once we've assessed the piece.

Repairs within 30 days of the original wholesale order dispatch are complimentary. After that period, repair costs vary depending on the complexity of the work required.

Return Shipping

For approved claims, return shipping is the retailer's responsibility unless otherwise agreed. We strongly recommend insuring any returned pieces for their full wholesale value. The Blue Hound cannot be held responsible for loss or damage during return transit. Please include your account details and a note describing the claim with any return.

Questions

We want wholesale to work well for both sides. If something isn't right, reach out — we'd rather find a solution than lose a good retail partner. Contact us at sales@thebluehoundcom.